John Worthington

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Top Stories by John Worthington

Following up on my previous post, Layer Models are Alive and Well, this article dives deeper into event management and monitoring. The purpose of event management and monitoring is to make sense of events, and while this may require some analytics and intelligence, the goal is an actionable alert — a meaningful notification that enables the right person to take the right control action. So, we may leverage predictive analytics as a form of artificial intelligence to achieve this goal, and we might even need to perform further analytics in order to get the information required to make a good decision. This right-to-left flow provides us with the knowledge and wisdom to make effective decisions, which is the basis for effective automation. We must also leverage this knowledge to make sense of events, which is a left-right flow as illustrated below. In this case, effect... (more)

Layer Models are Alive and Well

Many have made the claim that the ISO 7-layer model is dead, and since it’s been around since the 1970’s it’s easy to understand why. But that doesn’t mean ALL layer models are dead. In fact, a layer model remains an easy way to quickly understand the complexities associated with application performance management. Designed as an aid to developing network protocols, the 7-layer model was never intended to be cast in stone – new layers could be added. The layered representation made it easier to understand how data flowed through a system using various protocols. But eG Enterpri... (more)

Universal vs Unified Monitoring: What’s the Difference?

The difference between Universal Monitoring and Unified Monitoring is worth understanding; these words sound so similar that they might be used interchangeably, but they are not the same. Universal Monitoring eG Innovations introduced Universal Monitoring with a universal agent over 15 years ago. The operative word here is, of course, universal. Not only does the agent provide a single license regardless of what data is being collected, but it is truly universal in that it doesn’t really care what data it’s collecting. It will collect ANY data it’s asked to collect. For example, ... (more)

Time for Real User Monitoring (RUM) to Ante Up

I started to write this post about Real User Monitoring (RUM), and of course quickly found out just how many vendors are also blogging about this. Clearly managing the end user experience has reached a fever pitch. So what makes eG Innovations different? Today’s digital business processes are web-based and managing the actual quality of the digital experience has driven Real User Monitoring (RUM) to a mission-critical status. RUM allows operators to test the actual service quality delivered, in both development and production environments. Back in 2001 eG Innovations announced a ... (more)

Time for Real User Monitoring (RUM) to Ante Up

I started to write this post about Real User Monitoring (RUM), and of course quickly found out just how many vendors are also blogging about this. Clearly managing the end user experience has reached a fever pitch. So what makes eG Innovations different? Today’s digital business processes are web-based and managing the actual quality of the digital experience has driven Real User Monitoring (RUM) to a mission-critical status. RUM allows operators to test the actual service quality delivered, in both development and production environments. Back in 2001 eG Innovations announced a ... (more)